A: Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the delivery status. Please note that Deniz is not responsible for stolen or missing packages once marked as "delivered" by the carrier.

A: Our fulfillment process begins quickly after your order is placed, so changes or cancellations—including address modifications—may not be possible. Please contact us at support@shopdeniz.com as soon as possible, and we’ll do our best to assist.

A: While we currently do not offer gift wrapping, you can include a personalized gift note with your order during checkout.

A: Deniz ships orders Monday through Friday. Standard shipping usually arrives in 3–7 business days within the U.S. For international orders (including Europe), delivery may take 7–14 business days depending on customs and destination.